1 reviews | Active since Mar 2017
Absolutely disappointed with forever new Gateway
<p>I purchased an item online from Forever new and it did not fit me, I was told that I could return it in store but when I went to the Gateway store I was told that I could not return my item as they hadn't even received stock of it and that I should return it online. I don't understand how it's my fault if they haven't received stock yet, now I have to pay courier costs to return my item via their online system. Furthermore the assistant in store was so rude. Terrible customer service. </p>
Thank you for taking the time to discuss the matter with our online manager. Once again, please accept our sincere apology for the unpleasant experience? We're glad to hear that our Pavilion team was able to assist you accordingly.
As discussed, training has been put in place to address the service issues that you have brought to our attention along with clarifying the exchange procedure for online purchases. Customer service is important to us, thank you for your valued feedback. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team
Thank you for taking the time to discuss the matter with our online manager. Once again, please accept our sincere apology for the unpleasant experience? We're glad to hear that our Pavilion team was able to assist you accordingly.
As discussed, training has been put in place to address the service issues that you have brought to our attention along with clarifying the exchange procedure for online purchases. Customer service is important to us, thank you for your valued feedback. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team