Very Unprofessional and Disappointed

I am super disappointed at the level of service I have been receiving at Eagle Mahindra.

We went last week to request for a key to be coded which the parts department ordered and we were told that the key would be there when we dropped the car off for service. When I dropped the car for service I even went to parts to confirm about the key and they said it was there and that it would be done by the time service be done.

I then get a call around 2 same day that the car is ready. I asked about the key being done and was told what key they were not aware. Than I requested for them to sort out their communication between their two departments, which they promised that it will be done. I eventually gave them an extension till Saturday.

On the Saturday I was the one who had to call again to do follow up and some staff member called me back after my call telling me that they won't be able to finish the car because of the batter now.

I said to him that that's fine, I will bring a new battery on Monday.

I then asked how long will it take to code the new key on Monday and he estimated an hour after I drop off the battery.

I dropped off the battery off at around 12. When I dropped of the battery I asked if they had authorization for the key which they responded, yes, everything was in order.

I gave them more than two hours to allow them to do their job. I decided to call before 3pm to follow up again and couldn't get hold of Neo (the consultant dealing with my service).

I then called again after an hour and spoke to reception and told them I have been promised Neo would get back to me but no call or feedback was given to me, so I asked reception to check in on the car and not drop the call until she gets back to me.

The consultant walked to Neo to tell her I was on the call. I then spoke to Neo who then told me they were still waiting for Mahindra to finish coding the key and I might get it tomorrow morning.

The was no feedback from consultants throughout the process which is really unprofessional. I am still waiting for the car and I had to check in the whole time. The processes has been very unpleasant and disappointing