NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Eagle Ford
How is Eagle Ford rated on Hellopeter?
Hellopeter has tracked Eagle Ford across 67 reviews. Eagle Ford hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Eagle Ford? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2023
********* conduct by eagle ford bramley
Giving false information to moisa about faulty gearbox, and when my 85 year old father took the car to eagle ford about a faulty gearbox, which the dealership didn't detect initially, it says my dad didn't use a ford approved mechanic. It never said we should use a ford approved mechanic and it is giving false information about the service provided to my poor old father
1 reviews | Active since Jan 2023
********* conduct by eagle ford bramley
Giving false information to moisa about faulty gearbox, and when my 85 year old father took the car to eagle ford about a faulty gearbox, which the dealership didn't detect initially, it says my dad didn't use a ford approved mechanic. It never said we should use a ford approved mechanic and it is giving false information about the service provided to my poor old father
1 reviews | Active since Mar 2015
Concern Regarding Repeated Cooling System Repairs and Ongoing Overheating Issue
I took my vehicle to Eagle Ford after experiencing an overheating problem. Following their assessment, I was informed that several cooling system pipes were damaged and required replacement. I was presented with a quotation, which I approved, and the repairs were carried out. I subsequently collected the vehicle after being advised that the issue had been resolved. However, upon arriving home, I noticed that the temperature gauge was extremely high. After parking the vehicle, I also discovered a significant amount of water leaking from underneath the engine. I immediately contacted Eagle Ford and sent them photographs of the water on the ground. I was then advised to bring the vehicle back for a further assessment. On inspection, I was informed that a heater water pipe was damaged and needed replacement. Once again, I was presented with a quotation, which I approved as I needed my vehicle repaired. Unfortunately, after collecting the vehicle for the second time, I experienced the exact same problem. Upon arriving home, the vehicle was once again overheating. To date, I have paid in excess of R9,000 for these repairs. When I contacted Eagle Ford to report that the vehicle was still overheating despite the replacement of the cooling system pipes, I was advised that an outsourced service provider would conduct a further assessment and provide another quotation. I am not a mechanic, but it seems reasonable to question whether the repeated overheating may have caused additional damage, such as a blown cylinder head gasket, particularly if not all of the faulty cooling system components were identified and replaced during the initial repair. Given that I had to return the vehicle twice because another damaged pipe had been missed, I am concerned that the ongoing overheating and any consequential damage may be linked to an incomplete diagnosis or repair process. I would therefore appreciate clarity on whether it is fair and reasonable for me to be expected to bear the cost of further repairs, particularly if those repairs are required as a result of an issue that was not fully identified or resolved during the previous visits. In my view, Eagle Ford should take responsibility for investigating whether the current problem is related to the earlier repairs and consider covering the cost of any consequential damage arising from the continued overheating. I look forward to your response and a fair resolution to this matter. Kind regards,
1 reviews | Active since Mar 2015
Concern Regarding Repeated Cooling System Repairs and Ongoing Overheating Issue
I took my vehicle to Eagle Ford after experiencing an overheating problem. Following their assessment, I was informed that several cooling system pipes were damaged and required replacement. I was presented with a quotation, which I approved, and the repairs were carried out. I subsequently collected the vehicle after being advised that the issue had been resolved. However, upon arriving home, I noticed that the temperature gauge was extremely high. After parking the vehicle, I also discovered a significant amount of water leaking from underneath the engine. I immediately contacted Eagle Ford and sent them photographs of the water on the ground. I was then advised to bring the vehicle back for a further assessment. On inspection, I was informed that a heater water pipe was damaged and needed replacement. Once again, I was presented with a quotation, which I approved as I needed my vehicle repaired. Unfortunately, after collecting the vehicle for the second time, I experienced the exact same problem. Upon arriving home, the vehicle was once again overheating. To date, I have paid in excess of R9,000 for these repairs. When I contacted Eagle Ford to report that the vehicle was still overheating despite the replacement of the cooling system pipes, I was advised that an outsourced service provider would conduct a further assessment and provide another quotation. I am not a mechanic, but it seems reasonable to question whether the repeated overheating may have caused additional damage, such as a blown cylinder head gasket, particularly if not all of the faulty cooling system components were identified and replaced during the initial repair. Given that I had to return the vehicle twice because another damaged pipe had been missed, I am concerned that the ongoing overheating and any consequential damage may be linked to an incomplete diagnosis or repair process. I would therefore appreciate clarity on whether it is fair and reasonable for me to be expected to bear the cost of further repairs, particularly if those repairs are required as a result of an issue that was not fully identified or resolved during the previous visits. In my view, Eagle Ford should take responsibility for investigating whether the current problem is related to the earlier repairs and consider covering the cost of any consequential damage arising from the continued overheating. I look forward to your response and a fair resolution to this matter. Kind regards,
1 reviews | Active since Sept 2019
Exceptional Customer Service
I would like to express my deepest gratitude to the dealership - particularly Rochelle Pretorius ( Ford Service Consultant) for her exceptional service. A few individuals in ANY service offering field can learn a thing or two from this lady. I service both my Ford products with Eagle Ford, and I prefer her to assist me because I know I will get the BEST service above and beyond - at a discounted price, nothing Ford Motor Company South Africa (FMCSA even offers their patriots. Lately, she helped me sort my truck seat valance through the dealership gratuity while FMCSA kept on giving me run arounds because my warranty expired couple of months back. Rochelle took it upon herself to put customer value and service over the money the dealership was supposed to make profit, resolving my issue. Kudos to Rochelle and will continue servicing my cars through her.
1 reviews | Active since Sept 2019
Exceptional Customer Service
I would like to express my deepest gratitude to the dealership - particularly Rochelle Pretorius ( Ford Service Consultant) for her exceptional service. A few individuals in ANY service offering field can learn a thing or two from this lady. I service both my Ford products with Eagle Ford, and I prefer her to assist me because I know I will get the BEST service above and beyond - at a discounted price, nothing Ford Motor Company South Africa (FMCSA even offers their patriots. Lately, she helped me sort my truck seat valance through the dealership gratuity while FMCSA kept on giving me run arounds because my warranty expired couple of months back. Rochelle took it upon herself to put customer value and service over the money the dealership was supposed to make profit, resolving my issue. Kudos to Rochelle and will continue servicing my cars through her.
1 reviews | Active since Jan 2019
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
1 reviews | Active since Jan 2019
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline