Terrible reception

<p>Being a happy long standing Eagle customer I am surprised at the terrible service I received from the service centre reception lady on Saturday. Customer service is non existent with her. On approaching her she was speaking to another Eagle employee, so I politely waiting for them to complete their conversation. She notices me, does not greet & does not respond when my fiancé greets & just stares at us, while her kid play next to her. Ok everybody has a bad day. I tell her I would like something looked at on my car. She says "we're full Monday and Tuesday".. No questions on what's the issue, someone can check quickly now.. Etc.. So I assume, ok Wednesday. I say if it's a warranty repair, I would need to get a courtesy car as I have in the past. She says "there nothing because of the kuga issue". At this time I realise she just wants me to ****** of & come back another day. A car is not a optional possession So your Kuga issue or not, we don't need to be treated this way.</p>