No customer service

<p>a few weeks ago I got into my car ans the radio sudenly didnt work and needed a code. Long story short, between Suzuki Bramley where I bought the car last year, and Ford Bramley where I had to take the car, I was **** to numerous times about why this suddenly happened and what the cause and procedure was. In the end I had to book in my car and pay R350 for a new code. I have been emailing and asking many people to please explain why I had to pay when this wasnt a fault of mine and I havent even had the car for a year yet. The battery was not disconnected in any way. A wekk ago I got an email from Theresa Vika asking for details. I have already given all these detailds to many people and she had no details, even had mu registration wrong which is so unprofessional. Needless to say, I havent heard anything for a week. I want my refund and an explaination. Apparently complaining online is the only way I actually get any service </p>