No after sales service at all

I purchased a new Ford Eco-sport Titanium last year October, by December the car had to go back because the rear door was leaking water when it rained. They 'fixed' it. By February this year I had the same problem and yet again, my car had to go back. In March the rear door leaked again, but this time my car did not go back. I phoned Eagle ford and spoke to the service manager, where he assured me the car was not leaking when it went back the second time and I was told to bring my car in again so they can check again(3rd time), but I had to wait for Eagle ford to book a loan car seeing that they wanted my car to be booked in for a 'few days' to see what the problem is. I was told they would phone me back the same day but they did not. The day thereafter I phoned again to check when I will have a loan car so that I can book my car in, I was told that THEY WILL PHONE ME when they have a loan car and that it can take up to a week. It is now (2018/04/24 ) today 7 weeks later and yet no response what so ever. I find this unacceptable and very disappointing.