Eagle Ford your service levels are pathetic and you just lost a potential Mustang sale.

Decided to visit Eagle Ford with a view to purchasing a Ford Mustang. Herewith my experience:

Waited about 3 minutes at the entrance for the security gate to be opened where security gave me a slip of paper identifying the purpose of my visit to be 'view cars' or words to that effect.

Parked and this was the only time I was approached by two seemingly low level staff who examined the rather rare and unusual car I was driving.

Walked into the show room and strolled around and eventually located a Mustang with the roof down and a big bow on the bonnet parked opposite a salesman and two others behind him. When no assistance was forthcoming I opened the door got in and spent about 5 - 10 minutes fami****izing myself with the car. Got out walked past the other two salesman and into their substantial lot where I located two more Mustangs. Looked at these for about ten minutes during which time another staff member came to check something on a car parked alongside, ignored me and went back inside.

I'd like to point out that I didn't see any other customers in my time there and when I left about 25 minutes later the guard at the exit asked why no one had signed my entry slip. I advised him that I had not been assisted and quite unperturbed he opened the gate and let me out.

My thoughts are that if this is how I am treated trying to purchase their most expensive model Lord help me should I have an issue or a problem.