Eagle Ford Staff Very Professional & Quick in Resolving Issues with Service History - Sales Person: Azenathi Mdutyana

I bought a used Audi A3 1.4 Tfsi form Eagle Ford in October and l was very happy with the car. Azenathi Mdutyana was very helpful and helped me get finance with ease and even deal assistance. He was in contact through the whole process and guided me through everything.

Unfortunately, when l collected the car, they had lost the service book and l could not see the service history. I was how-ever assured by the salesperson Azenathi Mdutyana that they do check history and that they would let me know when the service book was found.

I later wanted to get an extended service plan and warranty from a 3rd Party Motor Plan company, the call center agent then requested the service history from Audi on my behalf since l didn’t want to confirm that l had seen the service history without seeing the actual service book. I was then told I could only extend these at a higher premium as they had picked up that there are a lot of services that are missing on the car from Audi. The guy then explained to me that a lot of dealerships claim that service history books are missing to hide missing service intervals as in my case, and they didn’t want to carry the risk.

I then requested the service history from Ford Eagle who then showed me a similar service history to what l was shown by the Motor Plan company without explanation. I obviously got angry and wrote an email to the staff at Ford Eagle expressing my dissatisfaction as l felt cheated. I even approached a lawyer to see how we could take the matter further to the ombudsman. My lawyer then advised me to get a response from Eagle Ford first before taking any action.

I received a call from Mr Pieters who works at Eagle Ford who then explained the service history to me. Mr Pieters pointed out there was no way Audi could service a car under warranty if it had missed any service intervals. I then called back the Motor Plan company and asked them to re-check with Audi directly as l had also picked up the car was serviced under warranty from the service history provided. The call center agent from the Motor Plan company then also pointed out that there was no issue from the service history he could see on record and maybe it had been a mistake that the previous call center agent had made as the print was very small. Basically confirming that l had been misinformed by the previous call center agent.

I thank the guys at Eagle Ford for taking their time to explain the history to me. I would also advise people against using Motor Plan companies that are not approved by dealerships as their staff could be a little misinformed around cars and how they work.

My satisfaction with Eagle Ford is high and l would recommend them to anyone look for a car.