Where are you Ford Credit

There is only one manner to contact Ford Credit and to request Natis documents and that is by telephone. No one answers the phone. 30min on the first day, the phone just rings and rings and 2 hours on the second day, still no answer. Quick to take action if a payment is missed on a vehicle and run to Court and if you do pay them religiously and rightfully request the Natis documents Ford Credit is nowhere to be found. This will be the last purchase from Ford.