Ford Credit
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Ford Credit
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRV
Riaan V
1 reviews | Active since Nov 2021
24 Jul 2026, 13:07
Outstanding Customer Service During a Difficult Time
I would like to sincerely thank **Lungiswa Zake** and **Tshiamo Aaron** from Ford Credit for the exceptional service they provided during one of the most difficult times our family has faced. Earlier this year, my husband and I purchased **three new Ford Rangers**—one for my husband and one for each of our two sons. We already had another Ford Ranger on finance, bringing our total to **four Ford Rangers** with Ford Credit. At the time, we had no idea that **my husband would be retrenched** just a few months later. His retrenchment placed our family under tremendous financial pressure, and we were extremely worried about how we would manage the repayments on all four vehicles. From my very first interaction with Lungiswa and Tshiamo, they treated us with kindness, professionalism, and genuine compassion. They took the time to understand our circumstances, patiently explained the available options, and went above and beyond to help us make suitable payment arrangements for all four vehicles. Throughout the entire process, they kept us informed, responded promptly to our questions, and made what felt like an overwhelming situation so much easier to deal with. Exceptional customer service like this is rare. Lungiswa and Tshiamo never treated us like just another account number—they treated us with dignity, respect, and empathy every step of the way. Thank you both for your outstanding service, dedication, and support during such a difficult time. You are a tremendous asset to Ford Credit, and I sincerely hope your professionalism and commitment receive the recognition they deserve.
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Riaan V
1 reviews | Active since Nov 2021
24 Jul 2026, 13:07
Outstanding Customer Service During a Difficult Time
I would like to sincerely thank **Lungiswa Zake** and **Tshiamo Aaron** from Ford Credit for the exceptional service they provided during one of the most difficult times our family has faced. Earlier this year, my husband and I purchased **three new Ford Rangers**—one for my husband and one for each of our two sons. We already had another Ford Ranger on finance, bringing our total to **four Ford Rangers** with Ford Credit. At the time, we had no idea that **my husband would be retrenched** just a few months later. His retrenchment placed our family under tremendous financial pressure, and we were extremely worried about how we would manage the repayments on all four vehicles. From my very first interaction with Lungiswa and Tshiamo, they treated us with kindness, professionalism, and genuine compassion. They took the time to understand our circumstances, patiently explained the available options, and went above and beyond to help us make suitable payment arrangements for all four vehicles. Throughout the entire process, they kept us informed, responded promptly to our questions, and made what felt like an overwhelming situation so much easier to deal with. Exceptional customer service like this is rare. Lungiswa and Tshiamo never treated us like just another account number—they treated us with dignity, respect, and empathy every step of the way. Thank you both for your outstanding service, dedication, and support during such a difficult time. You are a tremendous asset to Ford Credit, and I sincerely hope your professionalism and commitment receive the recognition they deserve.
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stephani K
1 reviews | Active since Mar 2026
22 Jul 2026, 08:42
********l Deductions
My Husband is dead for 2 years now - ********ly deducted his account for 15 months after - I have to beg for the Statement of account they refuse to speak over the phone as i need to send documents, I send the documents and get ignored: Taking money from a deceased account without authority is theft/***** under SA law. The money belongs to the estate, not to the bank or individuals.If the bank keeps deducting after being notified with a death certificate, they are ignoring the Administration of Estates Act process. That can lead to a complaint to the bank, the Ombudsman for Banking Services
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stephani K
1 reviews | Active since Mar 2026
22 Jul 2026, 08:42
********l Deductions
My Husband is dead for 2 years now - ********ly deducted his account for 15 months after - I have to beg for the Statement of account they refuse to speak over the phone as i need to send documents, I send the documents and get ignored: Taking money from a deceased account without authority is theft/***** under SA law. The money belongs to the estate, not to the bank or individuals.If the bank keeps deducting after being notified with a death certificate, they are ignoring the Administration of Estates Act process. That can lead to a complaint to the bank, the Ombudsman for Banking Services
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Fezeka M
1 reviews | Active since Aug 2018
9 Jul 2026, 18:00
Contravention of POPIA ACT
Hello I am unhappy that Ford has shared my statement with someone who has got no business with my account. My contact email has been changed and my emails are sent to someone else how is that so?
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Susan F
1 reviews | Active since Jun 2021
30 May 2026, 19:40
Terrible service from Ford Credit
Horrible experience. On 28/04/2026 I had to contact Ford Credit to ask why my debit order hasn't gone through. They apologised on their side and said that all debit ordere scheduled for the 24th of April 2026 didn't go through and that I need not worry, since they are aware and the debit order might still go through later. Minutes after I contacted them, they started phoning me and wanted to make arrangements as if the payment didn't go through. I had to contact them again to schedule a once-off debit order. On 28/04/2026 I also requested that my debit order date be moved to align to my salary pay date. This was ignored and I was told that my account wasn't up to date due to their failed debit order system. My account was brought up to date by end of April. By 14/05/2026 I requested again for my debit order date to be changed to the 1st of every month. They told me I can only change it to align with my salary pay dates. I told them it's fine and that they must change it accordingly. It took them too long, so I was informed that it was already within billing period. I was told that I must request again after the debit order is through. They debited my account on 22/04/2026. After this, I requested them again to move my debit order. This time they told me again that they can't, because the request falls within billing period. I told them it's impossible, since my debit order wend through 2 days ago. Yet again, I requested for my debit order to be changed, but this time I was told that there is a change in the repo rate, I must send my request again after 3-4 business days. My questions: - Are you delaying my request on purpose? - Is it too much hassle to just make a note on your side to affect the change so that I don't have to email you every other day? Please urgently sort this out, it cannot be this hard!!
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Susan F
1 reviews | Active since Jun 2021
30 May 2026, 19:40
Terrible service from Ford Credit
Horrible experience. On 28/04/2026 I had to contact Ford Credit to ask why my debit order hasn't gone through. They apologised on their side and said that all debit ordere scheduled for the 24th of April 2026 didn't go through and that I need not worry, since they are aware and the debit order might still go through later. Minutes after I contacted them, they started phoning me and wanted to make arrangements as if the payment didn't go through. I had to contact them again to schedule a once-off debit order. On 28/04/2026 I also requested that my debit order date be moved to align to my salary pay date. This was ignored and I was told that my account wasn't up to date due to their failed debit order system. My account was brought up to date by end of April. By 14/05/2026 I requested again for my debit order date to be changed to the 1st of every month. They told me I can only change it to align with my salary pay dates. I told them it's fine and that they must change it accordingly. It took them too long, so I was informed that it was already within billing period. I was told that I must request again after the debit order is through. They debited my account on 22/04/2026. After this, I requested them again to move my debit order. This time they told me again that they can't, because the request falls within billing period. I told them it's impossible, since my debit order wend through 2 days ago. Yet again, I requested for my debit order to be changed, but this time I was told that there is a change in the repo rate, I must send my request again after 3-4 business days. My questions: - Are you delaying my request on purpose? - Is it too much hassle to just make a note on your side to affect the change so that I don't have to email you every other day? Please urgently sort this out, it cannot be this hard!!
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martin L
1 reviews | Active since May 2026
6 May 2026, 06:29
DEBIT ORDER INCOMPETANCE
I have change my debit order to new acc. I have mailed thru all dics to ford credit. needless to say. they couldnt shift my debit order. I try to pay it manual.Fird gave ne wrong bank details🫣.SO I AM STILL STRUGGLING TO OAY MY CAR. IF YOU DONT HAVE TO DO BUSS WITH FORD CREDIT I STRONGLY SUGGEST IT. I HAVE NEVER SEEN AN FSP SO UN PROFESSIONAL.AND THE STAFF SO IN COMPETANT.WISH I NEVER BOUGHT A CAR AT FORD CREDIT
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martin L
1 reviews | Active since May 2026
6 May 2026, 06:29
DEBIT ORDER INCOMPETANCE
I have change my debit order to new acc. I have mailed thru all dics to ford credit. needless to say. they couldnt shift my debit order. I try to pay it manual.Fird gave ne wrong bank details🫣.SO I AM STILL STRUGGLING TO OAY MY CAR. IF YOU DONT HAVE TO DO BUSS WITH FORD CREDIT I STRONGLY SUGGEST IT. I HAVE NEVER SEEN AN FSP SO UN PROFESSIONAL.AND THE STAFF SO IN COMPETANT.WISH I NEVER BOUGHT A CAR AT FORD CREDIT
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Chané Prinsloo
1 reviews | Active since Apr 2026
17 Apr 2026, 21:49
Ford Credit Debiting Two Accounts for the Same Vehicle for 3.5 Years – No Accountability
I am extremely frustrated and disappointed with the service and handling of my case by Ford Credit. I traded in my vehicle for another car, expecting a smooth transition. However, after the first month, I noticed that both the old vehicle (which I had already traded in) and my new vehicle were being debited from my bank account every month. I immediately contacted Ford Credit to inform them that I no longer owned the traded-in vehicle. I was then sent from pillar to post, eventually being told to follow up with the dealership I traded the car into. Shockingly, I later discovered that this dealership had shut down due to *****, with those involved being arrested. I went to SAPS in Pinetwon and opened a case and received a docet number. I reported this back to Ford Credit, but they claimed there was “no evidence” or “proof” on their side. Despite raising the issue repeatedly, nothing was resolved, and I was forced to continue paying for a vehicle I no longer owned for three and a half years. Recently, the debit order for this vehicle suddenly stopped. When I contacted Ford Credit to find out why, I was told the car had been reposessed. This came as a complete surprise, as there had been no communication or resolution before this. After further follow-ups, the matter was escalated to their ***** department. Their response was completely unacceptable: they claim there is no fault on their side even though the same vehicle (with the same VIN number) was financed to another client while still being under my name — meaning they were collecting payments from both parties simultaneously. Now: - They refuse to return the vehicle unless R11 000 is paid to release the vehicle. - They are not communicating properly. - They are alleging that I sold the vehicle to another client — which is completely false. - They cannot provide any signed sales agreement or proof to support their claims. - All communication has now stopped after I requested documentation. - This situation is beyond unacceptable. I have been financially prejudiced for years, and Ford Credit has failed to take responsibility or provide any transparency. I am now seeking urgent resolution, full accountability, and reimbur*****t for the payments made on a vehicle I did not have in my possession. I strongly caution others to be extremely vigilant when dealing with Ford Credit.
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Chané Prinsloo
1 reviews | Active since Apr 2026
17 Apr 2026, 21:49
Ford Credit Debiting Two Accounts for the Same Vehicle for 3.5 Years – No Accountability
I am extremely frustrated and disappointed with the service and handling of my case by Ford Credit. I traded in my vehicle for another car, expecting a smooth transition. However, after the first month, I noticed that both the old vehicle (which I had already traded in) and my new vehicle were being debited from my bank account every month. I immediately contacted Ford Credit to inform them that I no longer owned the traded-in vehicle. I was then sent from pillar to post, eventually being told to follow up with the dealership I traded the car into. Shockingly, I later discovered that this dealership had shut down due to *****, with those involved being arrested. I went to SAPS in Pinetwon and opened a case and received a docet number. I reported this back to Ford Credit, but they claimed there was “no evidence” or “proof” on their side. Despite raising the issue repeatedly, nothing was resolved, and I was forced to continue paying for a vehicle I no longer owned for three and a half years. Recently, the debit order for this vehicle suddenly stopped. When I contacted Ford Credit to find out why, I was told the car had been reposessed. This came as a complete surprise, as there had been no communication or resolution before this. After further follow-ups, the matter was escalated to their ***** department. Their response was completely unacceptable: they claim there is no fault on their side even though the same vehicle (with the same VIN number) was financed to another client while still being under my name — meaning they were collecting payments from both parties simultaneously. Now: - They refuse to return the vehicle unless R11 000 is paid to release the vehicle. - They are not communicating properly. - They are alleging that I sold the vehicle to another client — which is completely false. - They cannot provide any signed sales agreement or proof to support their claims. - All communication has now stopped after I requested documentation. - This situation is beyond unacceptable. I have been financially prejudiced for years, and Ford Credit has failed to take responsibility or provide any transparency. I am now seeking urgent resolution, full accountability, and reimbur*****t for the payments made on a vehicle I did not have in my possession. I strongly caution others to be extremely vigilant when dealing with Ford Credit.
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Mareli P
1 reviews | Active since Dec 2025
8 Apr 2026, 11:03
Post settlement disappointment
Ford Credit and their partner ABSA (FC/ABSA) should be avoided as far as possible if you are in the market for vehicle finance. Especially if you plan on settling the account and keeping the vehicle. After 6 long years (72 months) of paying the installments diligently every single month, without missing a deadline, over R70k in interest and proudly settling the account at full term. I requested the natis certificate or vehicle title deed. If you want your natis certificate from FC/ABSA, you will have to work a little harder and pay extra to get it. Upon my request I received 3 options, collect from my nearest ABSA branch or their office in Auckland Park - at my expense and time wasted. OR I can have it couriered to my address at a further cost of R170. Can you imagine after paying several 10s of 1000s of R in interest they will expect you to pay even more and take a day of leave to go an sort your vehicle ownership out yourself at a licensing office, you are not their problem any more your account is settled. We have settled vehicle finance loans in the past with MFC and the post settlement service was great. MFC/Nedbank promptly transferred ownership and sent all relevant documents via courier to our address all for free. But upon settling with FC/ABSA it becomes clear they have extracted every R & cent possible from you and you are now worthless to them thus no further effort will be going into any request you may have. Corporates love their hashtags and slogans UX, customer is key, all empty words. ABSA says “Your story matters”, well you read mine and I hope it can help you make an informed decision when you find yourself looking for vehicle finance. It’s not always the financing itself, but the post settlement treatment you receive counts as well.
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Mareli P
1 reviews | Active since Dec 2025
8 Apr 2026, 11:03
Post settlement disappointment
Ford Credit and their partner ABSA (FC/ABSA) should be avoided as far as possible if you are in the market for vehicle finance. Especially if you plan on settling the account and keeping the vehicle. After 6 long years (72 months) of paying the installments diligently every single month, without missing a deadline, over R70k in interest and proudly settling the account at full term. I requested the natis certificate or vehicle title deed. If you want your natis certificate from FC/ABSA, you will have to work a little harder and pay extra to get it. Upon my request I received 3 options, collect from my nearest ABSA branch or their office in Auckland Park - at my expense and time wasted. OR I can have it couriered to my address at a further cost of R170. Can you imagine after paying several 10s of 1000s of R in interest they will expect you to pay even more and take a day of leave to go an sort your vehicle ownership out yourself at a licensing office, you are not their problem any more your account is settled. We have settled vehicle finance loans in the past with MFC and the post settlement service was great. MFC/Nedbank promptly transferred ownership and sent all relevant documents via courier to our address all for free. But upon settling with FC/ABSA it becomes clear they have extracted every R & cent possible from you and you are now worthless to them thus no further effort will be going into any request you may have. Corporates love their hashtags and slogans UX, customer is key, all empty words. ABSA says “Your story matters”, well you read mine and I hope it can help you make an informed decision when you find yourself looking for vehicle finance. It’s not always the financing itself, but the post settlement treatment you receive counts as well.
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Albert V
1 reviews | Active since Nov 2023
6 Feb 2026, 11:51
Title: Financed Vehicle, No Support When It Becomes Immobilised
I am extremely disappointed with Ford Credit’s response when I contacted them regarding a serious dispute involving a vehicle they finance. My Ford Ranger, which was serviced by a Ford dealership, became immobilised shortly thereafter following a mechanical failure. The matter is now the subject of a formal dispute with the dealership and has been escalated to the Motor Industry Ombudsman of South Africa (MIOSA). Despite the fact that the vehicle remains Ford Credit’s asset until fully paid, I was advised that they are unable to assist in any way, as the matter is considered a service-related issue. No guidance, intervention, or support was offered, even though this situation places their financed asset at risk and leaves me continuing to pay for a vehicle I cannot use. While I understand the legal separation between finance and repairs, the complete lack of interest or accountability shown by Ford Credit in a situation like this is deeply disappointing. Customers reasonably expect some level of support when a financed vehicle is off the road due to an unresolved and ongoing dispute. I believe this is an area where Ford Credit seriously needs to reconsider how it supports its customers in real-world situations.
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Albert V
1 reviews | Active since Nov 2023
6 Feb 2026, 11:51
Title: Financed Vehicle, No Support When It Becomes Immobilised
I am extremely disappointed with Ford Credit’s response when I contacted them regarding a serious dispute involving a vehicle they finance. My Ford Ranger, which was serviced by a Ford dealership, became immobilised shortly thereafter following a mechanical failure. The matter is now the subject of a formal dispute with the dealership and has been escalated to the Motor Industry Ombudsman of South Africa (MIOSA). Despite the fact that the vehicle remains Ford Credit’s asset until fully paid, I was advised that they are unable to assist in any way, as the matter is considered a service-related issue. No guidance, intervention, or support was offered, even though this situation places their financed asset at risk and leaves me continuing to pay for a vehicle I cannot use. While I understand the legal separation between finance and repairs, the complete lack of interest or accountability shown by Ford Credit in a situation like this is deeply disappointing. Customers reasonably expect some level of support when a financed vehicle is off the road due to an unresolved and ongoing dispute. I believe this is an area where Ford Credit seriously needs to reconsider how it supports its customers in real-world situations.
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