Utter Low service standards - not replying to client mails - Covid 19

Dear Ford Credit,

Thanks so much for not even taking the time to reply to my various mails send to extend my relief plan with 3 months. Not even to talk about the SMS’s that I received from Ford Credit witch gave me the option to reply with a “2” if I am not in a financial state to resume me repayment on 01/09/2020, and I rep**** to those SMS’s about 5 times that my situation has not changed. SO, I app**** for a extension of my relief plan for another 3 months on 2 platforms with no reply on ether of the tow………

I now have to borrow money from friends to repay my Ford Credit account as my bank is not even responding to my requests, and this after I financed 3 cars through Ford Credit and around 4 cars through ABSA Finance with never missing 1 repayment on those accounts.

Even when I first app**** for the Relief plan in April 2020 it was only approved and app**** in June 2020. Also after begging and several email exchanges.

Is this what the Ford Credit Service Delivery values and standards has been lowered to , as I was n ABSA Staff member for 22 years and this is the very reason why I left ABSA as to the level of service interiorly as it seems it has now ****led over to the ABSA Client as well.

I will assure you that I will think twice in the future to purchase my next car through Ford Credit (ABSA).

Thanks so much assisting me up till now. After a lot of begging from a valued client….. as quoted in the SMS’s you send me…..