The worst vehicle finance assistance

In view of the Covid19 outbreak and have less income. I have requested for payment arrangements with Ford credit since the 2nd of April. They asked for an email to be sent to ***. To date there has been no response and when I call in atleast once a week since sending the email. I get told to wait for a response. I have tried making arrangements on the phone having today alone spent R100 on airtime. To get told I can only email them. Its almost the end of the month and they have still not responded to my request. Their service is less than professional and their client service advisors are unhelpful. One of them even had the email address wrong. Heaven help people following that agent’s instruction. Its the 20th of April and i told the last agent to let it all go in arrears as they are not interested in helping anyone