Terrible service from Ford Credit

Horrible experience. On 28/04/2026 I had to contact Ford Credit to ask why my debit order hasn't gone through. They apologised on their side and said that all debit ordere scheduled for the 24th of April 2026 didn't go through and that I need not worry, since they are aware and the debit order might still go through later. Minutes after I contacted them, they started phoning me and wanted to make arrangements as if the payment didn't go through. I had to contact them again to schedule a once-off debit order. On 28/04/2026 I also requested that my debit order date be moved to align to my salary pay date. This was ignored and I was told that my account wasn't up to date due to their failed debit order system. My account was brought up to date by end of April. By 14/05/2026 I requested again for my debit order date to be changed to the 1st of every month. They told me I can only change it to align with my salary pay dates. I told them it's fine and that they must change it accordingly. It took them too long, so I was informed that it was already within billing period. I was told that I must request again after the debit order is through. They debited my account on 22/04/2026. After this, I requested them again to move my debit order. This time they told me again that they can't, because the request falls within billing period. I told them it's impossible, since my debit order wend through 2 days ago. Yet again, I requested for my debit order to be changed, but this time I was told that there is a change in the repo rate, I must send my request again after 3-4 business days. My questions: - Are you delaying my request on purpose? - Is it too much hassle to just make a note on your side to affect the change so that I don't have to email you every other day?

Please urgently sort this out, it cannot be this hard!!