Reduced Service Levels by Ford : By how Much ?

I am trying to retrieve the registration papers of my paid up vehicle from Ford Credit, as well as an Audit Certificate for tax purposes. In order to achieve this, one has to work through their call centre . The first response is a voice telling you that due to Covid 19 they are operating at reduced service levels. Second up is an automated process that is initiated by entering one's ID number. This process failed every time I tried, eight times to be precise. Because of the failure of the system to record the ID number, the voice now instructs you to hold on for an agent and I did, every time, without being answered. On two occasions I held on for exactly 20 minutes without success. It should be noted that I was charged for those minutes by my service provider. The tinned music is never interrupted to tell the customers where they are in the queue. Or even just to lie, telling you how important you, the client, is to them. Perhaps the centre is not really manned at all. There is no email address given, so that option does not exist. All is not lost, though, because there is a snail mail address. So one must now entrust one's business to the postal service. Perhaps Ford is trying to match those service levels.