Poor service delivery from Ford Credit

Very bad in taking instruction as to what a client wants. Even though arrangements were made telephonically as to how repayments will be made this financial institution use their own initiative in implementing debit orders that was not authorised. Spoke to several of their consultants and I think this is where the inefficiency escalated as each one does and says something differently even though my stance on what I wanted remained the same. Its ridiculous and very unfair towards clients that try to make arrangements in respect of repayments. One consultant even said he has a complaint against me as the client, I mean how unprofessional. Another issue is the fact that some notes in respect of mistakes regarding incorrect debit orders does not get annotated on their systems in order for the next consultant to know how to proceed with the next call. Very inefficient processes in place, I must admit, and it is for this reason that poor service is delivered to clients.