Patetic Services from Ford Credit

My wife's car is with Ford Credit. For some or other reason her debit order did not went off the end of October 2018. She spoke to a lady on the 21 November 2018 on telephone number: ********** 272 at 08:11. This lady ensured her that her vehicle will not go off double as she asked her 3 times and Everytime the lady confirm. What was done is the following. The debit order date was changed to the 28 November 2018. If it go off the 28 November 2018 then that payment will be for the month of November and the next payment will be the 28 December and that would be for December. My wife agree to it. She said that she must phone this week again just to make sure that the credit department had done as per request. My wife phoned yesterday, 27 November just to hear that the request was not done as yet. Really how long must she still wait for this request to be processed. The person she spoke to yesterday, Rozetta - ref: ********** 6, informed her that if the creditors department not process the request then she is going to make a double debit. This is not going to happen. This will be sorted out today, 27 November 2018 or I will take this matter further. You can go and listen to the recordings as well. This is really pathetic service one is getting from Ford Credit - Absa. E-mails was also been send and never answered. Really this is pathetic. I think you must send all you r employees on training in order for them to know how to do there job.