Non delivery of Vehicle Documents

I settled my account with Ford Credit (ABSA Vehicle Finance) on 27 March 2022. The information I got from ABSA on the 31 March is that the documents would be delivered to an agreed ABSA branch by the 7th April, this did not happen. I have made numerous calls to ABSA Vehicle Finance and emails to Ford Credit Service Tribe regarding the delivery of the documents. The general apathy by ABSA Vehicle Finance and Ford Credit regarding the delivery of my documents is disturbing. I still do not have my documents as at 21 April and I don't know when I will get them.