No COVID-19 Relief Feedback on application

So much for offering your clients a Covid-19 relief plan if you don't even bother to provide any feedback on our applications. I have app**** for the 3 month Covid-19 payment break as I am directly effected by the Covid-19 outbreak. This was done on 19/04/2020 where I have included all my employer correspondence, Payslips of before and after the outbreak and correspondence from my Manager. You just don't get any response from Ford Credit. No feedback on if your application is been looked at. Eventually I had some reply from John van Zyl who send me a mail that he has now logged my application as a complaint for urgent processing...... Again n week went passed with no feedback..... Send a mail to John to ask what is happening and he just referred me right back to *** where I have send my original application to, the first time........ This is how Ford Credit looks after his loyal customers as it is not my first Ford Credit account that I have. I think that the BIG COVID-19 RELIEF FLAG on Ford SA's website is just a made believe that they care but in real life....... they don't give a rats ass......