No assistance

I phoned in today to try and get my payments lowered. The consultant I got put through to was more concerned about the R749 that I am in arrears with, instead of listening to me or assisting me.

He told me that I have until tomorrow 23 August to pay the arrears amount (I explained its not pay day yet - I only pay my accounts on the 27th after payday where was I suppose to get this money now?) I have always paid my account on the 27TH - after this he gave me until the 27th to pay the amount in arrears.

This however is not why I phoned and my problem has not even been listened too and not addressed.

As I tried to explain to him - my husband lost his job and my salary is currently the only income we have. I would like for someone to assist to see if my payments can be lowered as my salary is not enough to cover all our debts and the cost of living. This is the reason why my account is in arrears and I do not wish for it to get out of control but the monthly payments is too high at this stage while in my current predicament.

But I didn't even get a chance to explain or request a lowered payment arrangement. Furthermore there is absolutely no way of contacting Ford Credit via e-mail - only through the unhelpful call centre so every time I phone I get the same results

Juanita Coetzee