Most unfriendly call centre I've had to deal with in a long time.

Goodness gracious. Just called Ford credit to request emailed statements and my settlement amount and I have just experienced the two most unfriendly service consultants that I have had to deal with in recent memory calling a call centre. They found my questions and requests clearly stupid and inconvenient and as if I must be a little bit daft for calling them in the first place. I was told to go to a branch to have my email address updated.