Last resource to hopefully find a solution

<p>It started off with an admin mistake where my monthly premium indicated a variable interest rate and my contract fixed. After this was fixed an amount was due to me. Instead of paying this out to me this was taken off my account. After quering this it was admited yet another mistake was made from Ford's side. An amount was paid back to me eventually and I received a letter to apologise for the inconvenience and to confirm that all has been sorted. Above this my monthly premium still hasn't gone off and when I enquired I was told that my account has been in arrears for the last 3 months??? I never missed a payment in my life and Ford credit has no hurry or interest in sorting this issue out and don't understand the inconvenience they are causing and dont even take the time & costs I have to offer to get this sorted even though it isnt my mistake !!!! And this is not even to mention the service issues I have been experiencing on my vehicle. I will never in my life by Ford again and I will not recommend it to anyone.</p>