1 reviews | Active since May 2017

08 Jun 2017, 12:53

********** service, changing contract information *******ly

<p>During the time when I was outside of the country I apparently requested Ford Credit to change my debit order to cash payments. After 4 years of consistent debit orders, now suddenly I will do cash deposits. </p> <p>Also I must understand that a floating exchange rates impacts my payments. Actually in my case the interest rate increased with 8% in one month. To explain this to Ford Credit is an impossible task.</p> <p> </p> <p>Then they send me a schedule with all this incorrect information that is even audited. </p> <p> </p> <p>After about 7 phone calls and 2 emails 2 months has passed and still there is no one at Ford credit that has a little understanding of basic numerical competance. I understand that Mazda and Ford seperated and now my finance is with Absa. </p> <p> </p> <p>This morning I received a rude call that I have not paid my car. I have not cancelled my order and I have the funds to pay but I am certainly not going to do cash deposits at my expense. </p> <p> </p> <p>When I enquired about my contract, they only send me half of it, the other half is gone. I have my copy of the entire document. </p> <p> </p> <p>If there are anyone at Absa or Ford Credit or Mazda Fin that have any numerical ability, please contact me if you want to get the correct payments. You guys stuffed my account up, you need to fix it. </p>

0
Replies (0)