Ford Customer Service Centre Agents have no sense of Customer Care

On Wednesday, 19 February 2020, around 5:45 pm, I had the worst Customer Service Centre agent service in my life. I phoned the service centre for a settlement amount for an account that was not mine, while I tried to explain to her the reason why I was the one calling and why the account holder took time to respond, she got an attitude and dropped the call. It is the first time I have experienced such bad service and I wont ever consider ford credit or even ford for any vehicle finance or car.

This morning when I tried to call the general customer care service to lodge a complaint, the lady kept on dropping the call. Seems like it's a ford custom to drop customer calls.