Find Credit Abysmal Service

Shocking experience! My debit order is supposed to go off 27th of each month. Feb- no deduction and after numerous calls and emails the excuse was the new debicheck system wasn't working, but the payment was deducted manually . March, same thing! I have now made so many calls, sent so many emails. Promises by Ford Credit that the error will be resolved and my payment would be deducted 9 April. No deductions, just sms that this will be a black mark on my credit record. I called again only to be told there was no outstanding debit order. On further emails, I was told I now need to contact their Debt Counselling Department ... no I don't! There are sufficient funds in my account at all times, do not cast a shadow on me for your ineptitude!!!