Empty Promises

Shocking behaviour by ABSA / Ford Credit. I app**** for CV-19 relief at the beginning of April. Followed all processes online on numerous occasions and then managed to speak to someone who has never gotten back to me. Now all calls are automated in the call centre and ABSA / Ford Credit are playing dumb by refusing to speak to their customers and automated all responses. It seems all the banks are colluding as my own bank wont reverse or cancel my debit order without "permission" from ABSA / Ford Credit. Absolutely disgusting behaviour when their customers need them most after all the empty promises about assistance and relief.