Do what you say you are going to do!

Your service is shocking. I have opted-in on the "1-Month Skip Payment Relief Letter" which YOU offered me. And after opting in, no feedback and indeed the payment went off today!

Then after contacting you on the ***number you provided, I was told by Siboniso Khumalo in CUSTOMER SERVICE that I need to call in tomorrow and get someone else to assist me.

So really!?! - YOU make me an offer - which YOU do not honour - and then your CUSTOMER SERVICE cannot help - this at MY time and expense

Please do not waste people's time if you have no interest in doing what you say you are going to do. This is ridiculous.