DIFFICULTIES IN PAYMENT RELIEF (FORD CREDIT)

I am extremely dissapointed in Ford Credit. They have shown during this difficult time of Covid-19 that THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I called to get payment relief and I was told to send an email that consists of the following 1. Motivational letter why I need relief 2. Payslip 3. Letter from Employer 4. ID copy First of all, you want me to write a motivational letter while you know very well that we have a lockdown. You want a payslip for which month? Because the previous month payslip won't work. The same time I get the payslip you need, will be the same time debit order goes off.

My point is, why make things difficult for your clients while other creditors give payment relief without any documents or motivation. The lady I spoke to , told me that other vehicle brands are not doing this, it is only Ford. This made me think that in future I WANT NOTHING TO DO WITH FORD.

I have been a customer since 2015 and I have never missed a single payment on my vehicle and when it is time for Ford Credit to help they make things difficult. Like I said, other creditors approve the payment relief with no hussles.

I AM A VERY DISAPPOINTED CUSTOMER AND AS SOON AS MY CONTRACT WITH FORD ENDS, I WANT NOTHING TO DO WITH THEM.

BE CAREFUL OF UNCARING BRANDS