Bad service

I have had such a bad experience with Ford Credit. I took out a loan to help my son buy a car. His last payment was in December 2023 but they took off the incorrect amount.

When I phoned them on the 28th of December 2023 they gave me some lame excuse which I accepted but during the conversation with the call centre agent the agent said that we had been paying for two “top up policies” for two years.

I said to the agent that neither myself or my son had authorised any “top up policies”. She said that she would reverse it and we would have our refund within 48 hours.

Two weeks later nothing had been refunded. I then phoned again and spoke to a supervisor who said that he would go and review the recording and if that were the case he would make sure we got our refund.

Weeks went past and still no refund. I then phoned again and spoke to a call centre agent and again explained what had happened. Unfortunately I did not get name of the supervisor (stupid of me I know). The agent (Henry) said he would speak to the supervisors and ask who had dealt with me.

And we are still waiting…..