Atrocious client services

I sent Ford an email in November requesting to change my debit day and change of account details as I started a new job.

They only have bots to say your case will be attended to, then ask you to send xyz of which you send and then they do not action what you asked them to do. Then the bots ask you to submit the same documents again as it is one email address that the client service people do not look at to get context when addressing cases.

After finally not speaking to a bot, they decide your debit order date according to when your salary date is and if your salary changes by 1-2 days they reject the change and claim that you have to ask a whole organisation to debit your account according to when they want.

The service is the worst I've come across. They then ask you to discuss via calling an agent who couldn't even assist via email. I am going to have to pay interest for their incompetency and trust they will make you pay.

I am super frustrated to the extent I feel like leaving the contract.

I would not recommend Ford Credit/Absa to anyone. Truly shocked by how they handle clients