Lack of service results in loss of income

Please think twice before ever purchasing Mweb's FON products. On 15 June 2015 I bought the 5 day wireless product from Mweb FON to complete a freelance job that I had received. This job was very important as I was retrenched last year and have not been able to find any work other than the freelance project from the US. Once I had bought this 5 day wireless pass, it kicked off smoothly for about 2 hours, then connectivity crashed and I was forced to restart my computer, since then I have tried to reconnect several times but cannot. I sent Mweb emails from their support site and have had no reply. In desperation I tried phoning, and got through to someone in their support team who was also unable to assist me. I explained that this issue must be sorted immediately as I was at risk of losing my contract. The man I spoke said that he would escalate this issue, and days later I have had no response. So to wrap it all up, I have paid for a service that I have not received and I have lost the only income that I would have made had I had internet connectivity. So Mweb, I would like a full refund of the payment that I made, as well as compensation for the loss of income! <div><br></div><div><em>(Supplier name changed from Mweb to Fon by Hellopeter.com)</em></div>