Lack of Customer Service and no Sense of Urgency

Shocking service. They can see that something is wrong, but simply will not send out a technician to address the issues. They expect you (the paying customer) to run around doing checks and plugging in cables to do "tests" which should be their area of expertise. They can not even help and guide which cables and where they need to be plugged for you to do the tests that they should be doing. They honestlu do not care about customer service. Now I get told to plug in a cable in the Fibre box, how, what, where, which cable? We have 3 routers. Shocking support with no sense of urgency. They simply do not care about customers and a customers sense of urgency. Cornergate versus Flynet, has no sense of urgency. Rather choose an alternative provider, you will be better off. Trouble for days!!!!.