ZERO STARS for a Complaint Unresolved for over 10 Months Unresolved

ZERO STARS for a Complaint Unresolved for over 10 Months Unresolved

Summary of Refund Complaint – 10 Months Unresolved

Initial Payment: Made in May 2024 for installation; only received login details via SMS. No router or service ever delivered.

Technician Visits: Three visits, all with unfulfilled promises to return.

Debits & Cancellation: Debited for services despite no delivery. Received SMS on July 27, 2024, stating cancellation.

Follow-ups Ignored: Dozens of emails sent since July 2024—mostly ignored or responded to with generic messages.

Hello Peter Reviews: Negative reviews posted in July and October 2024 prompted temporary responses from Marcia Branca and Dineo Mohlala requesting documents already submitted.

Ongoing Delay: Despite submitting proof of payment and bank details multiple times, no refund issued.

Latest Interaction: February 20, 2025, another generic apology from customer service with no follow-up by March 3.

Frustration: After 10 months, there is still no refund, no resolution, and no accountability.

Customer Request: Immediate refund and a call from a real representative to resolve the matter. Contact details and supporting documents have been repeatedly submitted.