Zero Stars - fly.cool/VumaTel are perfect examples of poor customer service

Zero stars - Disappointed and dissatisfied both Fly.Cool and Vumatel 4 months ago, 31st May 2024, I app**** and paid for installation

Sent me the Username and Password via SMS but no router delivered at all ()

3 different Vumatel Technicians came to my home and said they would return - (With no service or router this company also debited me for the next month)

Got an SMS saying that the was cancelled on the 27/07/2023

Every email I've sent has come with a generic response or no response at all.

When I last posted a review on Hello Peter, the response said to send my bank statement showing that I have paid for the installation and debited the next month to refund my money. I email the bank statement immediately, Customer Support team – Marcia Branca

Fly.Cool responds on the 31st of July saying that escalated this issue to our technical team to speed up the process and fix the issue.

Dante Loginathan & Karan Brijlal from Vumatel have been copied in these emails - No help at all

I have allowed them more than enough time, I rep**** on the 11th August 2024 stating everything mentioned above.

Its been more than a month now and no response from them - The only way I can get someone to respond to me is to put another negative review for both Fly.Cool and Vumatel

After my last complaint (15 Sep 2024) on Hello Peter it took 2 days (17 Sep 2024) for Ayanda to reply saying that they just noticed that now they waiting for the finance to release your funds and that I should receive your refund during this month (September) and that they profusely apologies for the delay and the inconvenience caused .

Today is the 21 October, its been another month and I'm still waiting. I have paid you in May and I just want my money back.

Disappointed and dissatisfied