ZERO STARS

ZERO STARS

6 months ago, 31st May 2024, I app**** and paid for installation

Sent me the Username and Password via SMS but no router delivered at all

3 different Vumatel Technicians came to my home and said they would return - (With no service or router this company also debited me for the next month)

Got an SMS saying that the was cancelled on the 27/07/2023

Every email I've sent has come with a generic response or no response at all.

When I last posted a review on Hello Peter, the response said to send my bank statement showing that I have paid for the installation and debited the next month to refund my money. I email the bank statement immediately, Customer Support team – Marcia Branca

Fly.Cool responds on the 31st of July saying that escalated this issue to our technical team to speed up the process and fix the issue.

I have allowed them more than enough time, I rep**** on the 11th August 2024 stating everything mentioned above.

Its been more than a month now and no response from them - The only way I can get someone to respond to me is to put another negative review for both Fly.Cool and Vumatel

Dineo Mohlala rep**** and asked for my bank details yet again, stating that she will be assisting me with the refund on 30/10/2024 - NO RESPONSE SINCE THEN

I've emailed again on 22/11/2024 stating that I expected a speedy response, however it's been over 3 weeks and I haven't received my money and did not get another response from you.

This is more than ridiculous now - I paid in May, it's now December. I was promised on 3 separate occasions that someone will assist and get my refund done.

Disappointed and dissatisfied and your poor pathetic customer service