Zero Accountability

Once again, I am back here to utilize this avenue to get hold of this idiotic company. Unless you publicly disclose how dysfunctional their customer service is, they fail to even acknowledge you as a paying customer.

3 occasions now, that I've requested for a tech to come out to diagnose and fix my intermittent fibre line. However, they merely state that they reset the line on all 3 instances, and close the whatsapp chat before I can respond. No manager to speak to, no viable source of satisfaction, just excuses and tremendous levels of ignorance. WHAT A DISAPPOINTMENT!