WL
Wendy L
1 reviews | Active since Jan 2017
19 Aug 2025, 08:20
You already know you are the worst ...and a waste
Well...I will say I'm beyond words and any care for my internet service with Flycool. I just wonder if they have a customer satisfaction manager and compliance department. Even a ****a shop and local business is run far better than what we have here. It's like I'm begging them to give me a service and they don't have to or care to. I think you all know my story by now...it's the 4th or 5th review and my experience has not improved one bit. There's not even an email call etc nothing. Going on 2 months without service and counting. Just here watching them. "They're a stone in my shoe"
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Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
19 Aug 2025, 13:22Good Day Wendy.
Thank you for sharing your honest feedback, and I want to sincerely apologize for the experience you have had so far. I completely understand how frustrating and disappointing it must be to go this long without reliable service or proper follow-up — that is not the standard we aim to provide.I have re-escalated your case to our higher management team so it gets the immediate attention it deserves. Please share the best contact number or email for you, and we will reach out directly to resolve this. Our goal is not just to restore your service as quickly as possible, but also to rebuild your trust in us.We truly value you as a customer and appreciate your patience while we make this right.
Thank you for sharing your honest feedback, and I want to sincerely apologize for the experience you have had so far. I completely understand how frustrating and disappointing it must be to go this long without reliable service or proper follow-up — that is not the standard we aim to provide.I have re-escalated your case to our higher management team so it gets the immediate attention it deserves. Please share the best contact number or email for you, and we will reach out directly to resolve this. Our goal is not just to restore your service as quickly as possible, but also to rebuild your trust in us.We truly value you as a customer and appreciate your patience while we make this right.
Fly.Cool's reply19 Aug 2025, 13:22
Official
Good Day Wendy.
Thank you for sharing your honest feedback, and I want to sincerely apologize for the experience you have had so far. I completely understand how frustrating and disappointing it must be to go this long without reliable service or proper follow-up — that is not the standard we aim to provide.I have re-escalated your case to our higher management team so it gets the immediate attention it deserves. Please share the best contact number or email for you, and we will reach out directly to resolve this. Our goal is not just to restore your service as quickly as possible, but also to rebuild your trust in us.We truly value you as a customer and appreciate your patience while we make this right.
Thank you for sharing your honest feedback, and I want to sincerely apologize for the experience you have had so far. I completely understand how frustrating and disappointing it must be to go this long without reliable service or proper follow-up — that is not the standard we aim to provide.I have re-escalated your case to our higher management team so it gets the immediate attention it deserves. Please share the best contact number or email for you, and we will reach out directly to resolve this. Our goal is not just to restore your service as quickly as possible, but also to rebuild your trust in us.We truly value you as a customer and appreciate your patience while we make this right.
Fly.Cool's replyOfficial
21 Aug 2025, 09:31Good Day
I hear your frustration clearly, and I want to sincerely apologize for the distress this experience has caused you. You’re right to feel let down — the delays, lack of communication, and additional costs you’ve had to cover are not acceptable, and we take full responsibility for that.
Regarding your request for compensation, I’ve already submitted a request for a credit equivalent to the downtime you’ve experienced. I will personally follow up with our accounts team and confirm the approval.
I know words alone won’t rebuild your trust, but I want to make sure your concerns are addressed properly. Please allow me to handle this matter until it is resolved, whether that’s restoring your service, ensuring compensation, or both.I deeply regret the stress and inconvenience caused and appreciate you giving us the chance to correct this.
I hear your frustration clearly, and I want to sincerely apologize for the distress this experience has caused you. You’re right to feel let down — the delays, lack of communication, and additional costs you’ve had to cover are not acceptable, and we take full responsibility for that.
Regarding your request for compensation, I’ve already submitted a request for a credit equivalent to the downtime you’ve experienced. I will personally follow up with our accounts team and confirm the approval.
I know words alone won’t rebuild your trust, but I want to make sure your concerns are addressed properly. Please allow me to handle this matter until it is resolved, whether that’s restoring your service, ensuring compensation, or both.I deeply regret the stress and inconvenience caused and appreciate you giving us the chance to correct this.
Fly.Cool's reply21 Aug 2025, 09:31
Official
Good Day
I hear your frustration clearly, and I want to sincerely apologize for the distress this experience has caused you. You’re right to feel let down — the delays, lack of communication, and additional costs you’ve had to cover are not acceptable, and we take full responsibility for that.
Regarding your request for compensation, I’ve already submitted a request for a credit equivalent to the downtime you’ve experienced. I will personally follow up with our accounts team and confirm the approval.
I know words alone won’t rebuild your trust, but I want to make sure your concerns are addressed properly. Please allow me to handle this matter until it is resolved, whether that’s restoring your service, ensuring compensation, or both.I deeply regret the stress and inconvenience caused and appreciate you giving us the chance to correct this.
I hear your frustration clearly, and I want to sincerely apologize for the distress this experience has caused you. You’re right to feel let down — the delays, lack of communication, and additional costs you’ve had to cover are not acceptable, and we take full responsibility for that.
Regarding your request for compensation, I’ve already submitted a request for a credit equivalent to the downtime you’ve experienced. I will personally follow up with our accounts team and confirm the approval.
I know words alone won’t rebuild your trust, but I want to make sure your concerns are addressed properly. Please allow me to handle this matter until it is resolved, whether that’s restoring your service, ensuring compensation, or both.I deeply regret the stress and inconvenience caused and appreciate you giving us the chance to correct this.