1 reviews | Active since Nov 2023
****y service
The service is ****pie, their WhatsApp chatbot is a complete waste of time. Agents take forever to respond and on email too. I payed for my service on the 28th of October 2023 which is for the month of November. And I asked them to change my debit for the 01st of every month. The next debit being 01st December. My wifi has been down for 3days now and whenever I ask for help on both communication channels I get late response, when I try to chat back no one is there. This is such an inconvenience. There's no proper communication non whatsoever. At times the wifi goes on and off( technical glitches) no one will bother communicating to apologize. Days without wifi but when it's time to debit and disconnect they are very fast. No compensation no nothing. Maybe it's time to cancel my account 🤔
Thank you for the feedback!
We do apologize for the inconvenience you have experienced.
We see you did make payment on the 28th of October and yes, your debit date was set for the 1st of each month, however your first debit payment will fall on the 1st of November and not the 1st of December. This is because there is a pro rata amount that has to be paid, this is so that you are not disconnected on the 28th of November, and it will then take you to the 1st of December where you will then start to pay your normal monthly subscription. So kindly ensure the pro rata is paid to avoid any inconvenience after the 28th of November.
With regards to your connection, unfortunately there is an outage in your area and the VUMA technical support team are aware of this and are currently onsite working to restore service to all affected users.
Once again, we sincerely apologize for the inconvenience.
Thank you for the feedback!
We do apologize for the inconvenience you have experienced.
We see you did make payment on the 28th of October and yes, your debit date was set for the 1st of each month, however your first debit payment will fall on the 1st of November and not the 1st of December. This is because there is a pro rata amount that has to be paid, this is so that you are not disconnected on the 28th of November, and it will then take you to the 1st of December where you will then start to pay your normal monthly subscription. So kindly ensure the pro rata is paid to avoid any inconvenience after the 28th of November.
With regards to your connection, unfortunately there is an outage in your area and the VUMA technical support team are aware of this and are currently onsite working to restore service to all affected users.
Once again, we sincerely apologize for the inconvenience.