DA
Darren A
1 reviews | Active since Jan 2024
02 Jan 2024, 10:36
Worst service provider ever , wouldn't recommend a sole to them .
The worst service ever , I've been having issue with my internet for the past 2weeks ,internet comes and goes , I've logged numerous tickets , contacted the agents who signed me up all his been saying I need to do a speed test , but the internet connection doesn't stay on long enough to complete the test even . I opt to cancel and not getting any response from anybody , so frustrating to pay for a service that you not getting ,
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
02 Jan 2024, 13:15Good Day Darren
Thank you for your feedback,
We are really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.
Please attempt to do the speed test for us one more time and should you still be unable to complete it, kindly provide with a that screenshot and we will escalate the matter with Vuma. Kindly use the link provided: http://www.speedtest.co.za/
Thank you for your feedback,
We are really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.
Please attempt to do the speed test for us one more time and should you still be unable to complete it, kindly provide with a that screenshot and we will escalate the matter with Vuma. Kindly use the link provided: http://www.speedtest.co.za/
Fly.Cool's reply02 Jan 2024, 13:15
Official
Good Day Darren
Thank you for your feedback,
We are really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.
Please attempt to do the speed test for us one more time and should you still be unable to complete it, kindly provide with a that screenshot and we will escalate the matter with Vuma. Kindly use the link provided: http://www.speedtest.co.za/
Thank you for your feedback,
We are really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.
Please attempt to do the speed test for us one more time and should you still be unable to complete it, kindly provide with a that screenshot and we will escalate the matter with Vuma. Kindly use the link provided: http://www.speedtest.co.za/
DA
Darren A's updateReviewer Update
02 Jan 2024, 13:22DA
Darren A's update02 Jan 2024, 13:22
Reviewer Update
DA
Darren A's updateReviewer Update
02 Jan 2024, 13:28I'm not able to upload a screenshot ,after a few attempts I'm still not able to complete the speed test
DA
Darren A's update02 Jan 2024, 13:28
Reviewer Update
I'm not able to upload a screenshot ,after a few attempts I'm still not able to complete the speed test