HK
Hadiah K
1 reviews | Active since Mar 2011
03 Mar 2025, 14:09
WORST SERVICE PROVIDER EVER!!!!!
Constant requests for upgrade via every platform they have IGNORED WHICH IS BUSINESS FOR THEM, I MIGHT ADD. No contact details to speak to a LIVE PERSON who can help sort out this query. NO MANAGEMENT TO DEAL WITH.. WORST SERVICE PROVIDER EVER.
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
03 Mar 2025, 15:58Good Afternoon Hadiah,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please provide us with your router serial number starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please provide us with your router serial number starting with 48
Fly.Cool's reply03 Mar 2025, 15:58
Official
Good Afternoon Hadiah,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please provide us with your router serial number starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please provide us with your router serial number starting with 48
HK
Hadiah K's updateReviewer Update
03 Mar 2025, 16:54My serial number is ***CF94AAC and the request was made by my son to upgrade the fibre line for our current package to 100/50 line. He did everything he was asked to do ie. Withhold the last debit order amount so a new order can be created and the R799 debit order can be exacted. He did that and immediately after the 1st of March put in the R800 for the new order amount to be deducted but we are still waiting. His name is Taufeeq and his contact number you have on file as the person in charge of that payment. Kindly urgently liaise with me regarding the way forward as I am the one he took the package out for as I work from home.
HK
Hadiah K's update03 Mar 2025, 16:54
Reviewer Update
My serial number is ***CF94AAC and the request was made by my son to upgrade the fibre line for our current package to 100/50 line. He did everything he was asked to do ie. Withhold the last debit order amount so a new order can be created and the R799 debit order can be exacted. He did that and immediately after the 1st of March put in the R800 for the new order amount to be deducted but we are still waiting. His name is Taufeeq and his contact number you have on file as the person in charge of that payment. Kindly urgently liaise with me regarding the way forward as I am the one he took the package out for as I work from home.
HK
Hadiah K's updateReviewer Update
04 Mar 2025, 14:31Great thank you for your assistance. I hope that the transition with the upgrade will be a successful one.
HK
Hadiah K's update04 Mar 2025, 14:31
Reviewer Update
Great thank you for your assistance. I hope that the transition with the upgrade will be a successful one.
Fly.Cool's replyOfficial
05 Mar 2025, 16:05Mostly Definitely Hadiah. Always here to help !
Fly.Cool's reply05 Mar 2025, 16:05
Official
Mostly Definitely Hadiah. Always here to help !