NC
Natasha C
1 reviews | Active since Mar 2023
15 Mar 2023, 18:29
Worst Service Provider Ever
Flycool is not so cool after all...I've been sending numerous emails and messages but my WiFi still not working..Micala is ignoring my messages as well even rejected my call.Now how is that for service.I pay every month on time and this is the thank you I get.No wifi since Saturday
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Replies (1)
Fly.Cool's replyOfficial
16 Mar 2023, 15:36Good day Natasha!
Thank you for the feedback!
We are really sorry to hear about your negative experience, that is by far not what we want for any of our clients, we can assure you we do take all customer complaints seriously so as to make things right.
We do believe one of our agents has assisted you and done all the necessary trouble shooting and has subsequently logged a ticket with the following reference number ISP-***. The technical support team will look into your query and assist in getting a resolution you are happy and satisfied with.
Please feel free to revert back to us should you need further assistance.
Once again, we do apologize for the inconvenience.
Thank you for the feedback!
We are really sorry to hear about your negative experience, that is by far not what we want for any of our clients, we can assure you we do take all customer complaints seriously so as to make things right.
We do believe one of our agents has assisted you and done all the necessary trouble shooting and has subsequently logged a ticket with the following reference number ISP-***. The technical support team will look into your query and assist in getting a resolution you are happy and satisfied with.
Please feel free to revert back to us should you need further assistance.
Once again, we do apologize for the inconvenience.
Fly.Cool's reply16 Mar 2023, 15:36
Official
Good day Natasha!
Thank you for the feedback!
We are really sorry to hear about your negative experience, that is by far not what we want for any of our clients, we can assure you we do take all customer complaints seriously so as to make things right.
We do believe one of our agents has assisted you and done all the necessary trouble shooting and has subsequently logged a ticket with the following reference number ISP-***. The technical support team will look into your query and assist in getting a resolution you are happy and satisfied with.
Please feel free to revert back to us should you need further assistance.
Once again, we do apologize for the inconvenience.
Thank you for the feedback!
We are really sorry to hear about your negative experience, that is by far not what we want for any of our clients, we can assure you we do take all customer complaints seriously so as to make things right.
We do believe one of our agents has assisted you and done all the necessary trouble shooting and has subsequently logged a ticket with the following reference number ISP-***. The technical support team will look into your query and assist in getting a resolution you are happy and satisfied with.
Please feel free to revert back to us should you need further assistance.
Once again, we do apologize for the inconvenience.