Hellopeter
Share Your Experience
pG
phumelela G

1 reviews | Active since Nov 2015

20 May 2025, 09:07

WORST SERVICE IN THE WORLD

I am writing with extreme anger and disgust over your service or lack thereof, I have complained numerous times and no one has bothered to follow up or fix the issue,

I work from home night shifts and my WIFI has been terrible the past 7 days , which meant I lost out on 70 hours of work , I get paid by the hour , i have lost over 5 thousand rands in income because of your services, I've opened up a ticket last week which ended up being closed without even fixing the line wrote emails which were ignored ,wrote on hello peter and was told it will be sorted, nothing was sorted, I've mentioned the speed decreases significantly during the evening to such an extent that I can not even open emails let alone do my actual work , speed of 0.44 mbph is utterly unacceptable when I pay for the 100Mbps line , I have tried reaching out on email, whatsapp, Facebook, even went as far as complaining on hello Peter twice but it seems I am not going to get help and my children will eat peanuts this month as I will get paid peanuts, and you will still expect your R799????? I work in the service industry and can not believe a company can have such terrible customer service and total disregard of customer experience.

0
Replies (14)
Fly.Cool
Fly.Cool's reply20 May 2025, 12:38
Official
Good day Phumelela.
Thank you for your Feedback!

Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical. 


pG
phumelela G's update20 May 2025, 12:46
Reviewer Update
This has nothing to do with my area , this is only my line , my speed goes down after 5 in the evening , down to 0.44 Mbp , every evening everytime I need to work , do you not think I've down the switching on and off the past 7 days I've been losing money ? If it was that easy why would I even bother trying to get this sorted ? I am paying for the 100Mbps line angmd getting less than 5 Mbps when trying to work with only 1 device connected,it feels i have to beg you guys to get a technician to my house, i wrote here last week, still I need to keep repeating the same thing over and over again, I opened a ticket and it was closed the same day but the issue is still there.
Fly.Cool
Fly.Cool's reply20 May 2025, 18:14
Official
Good Evening  Phumelela 

We apologies for the inconvenience caused. Please send us a speed test via email to ***
pG
phumelela G's update20 May 2025, 18:22
Reviewer Update
Which email?as there is no email address on this response?
pG
phumelela G's update20 May 2025, 18:50
Reviewer Update
I have emailed the screenshots to that email address already, twice last week and earlier today and yesterday.
Fly.Cool
Fly.Cool's reply21 May 2025, 13:01
Official
Thank you for the Feedback Phumelela 

Please note we have succussfully provisioned your line and we are not detecting any faults and speed performance. Please confirm if this is inaccurate for further assistance
pG
phumelela G's update21 May 2025, 13:10
Reviewer Update
This is inaccurate as I keep saying over and over and over again, I've sent screenshots , the speed is ohk during the day and decreases significantly in the evenings, I have screenshots, so what do you mean there is no fault?this means you will not be able to fix the problem?if you do not see a problem or fault when a customer is paying for a 100Mbps line and getting below 5Mbps in the evenings if you say there is no fault in this then it means you will not be fixing it ?where are the technicians I keep asking for to come to my house so I can explain this to an actual person ?this is ridiculous.
Fly.Cool
Fly.Cool's reply21 May 2025, 15:08
Official
Noted Phumelela. We have alerted our maintainance partner for further assistance to take a look at your line 
Ticket ID - ***2

We apologies for this inconvenience

pG
phumelela G's update21 May 2025, 15:22
Reviewer Update
Can not see the ticket number
Fly.Cool
Fly.Cool's reply22 May 2025, 11:37
Official
Your logged ticket case ***2  is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience





pG
phumelela G's update24 May 2025, 11:15
Reviewer Update
The ticket was logged and closed same day without even fixing the issue, do you know how much money I've lost with not being able to work? I am still sitting with a speed below what I am paying for , not even close , not even 50% of the speed is am paying for , and all you do is open and close the ticket without fixing the issue, my next step is National Consumer Commission, you were so quick to do the debit order but still have not fixed my line, the whole month not being able to work and use the line ,you refuse to fix my line but so quick to do the debit order.
Fly.Cool
Fly.Cool's reply26 May 2025, 21:53
Official
Please note that ticket case ***2 has been closed as the maintainance team adviced. Please confirm if this is still inaccurate for further assistance
pG
phumelela G's update27 May 2025, 05:42
Reviewer Update
Again as I have said ,you keep closing g the ticket without fixing the issue , how long will we be doing this back and forth of opening tickets and closing the ticket without fixing the problem, I don't know if you read everything i write but I mentioned the ticket is closed and again you asking me to confirm it?this is pathetic!
pG
phumelela G's update28 May 2025, 11:39
Reviewer Update
Please cancel my month to month service with you , this is the last month as I alreadyy paid for it even thoug i am not gettingthedamn service, cancel it , getting another service provider, cancel it !!