Worst service from Flycool

I am becoming extremely annoyed at the lack of service, I was informed by an agent to buy a prepaid voucher, which I discovered is for a service called Vuma reach, even after I told agent where I stay, was advised to purchase voucher and then get told my address cant be picked up and I would be refunded this was in December its almost end of January and still no money however I went through various people to provide my banking details the voucher etc and was informed it would take 7 - 21 business days for refund, I am still awaiting an email to show it has been processed, Mlungisi has been attending to my "case" however is failing to provide with an actual refund. Train you field agents about which areas fall within the Vuma reach services to avoid such F ups.