Worst service experience of my life

I tried to activate a service with their agent from the 10th of July and the agent kept telling me to wait for a whattsapp which never came, I kept asking for feedback and she said their is a problem on their side, on the 20th I received an email saying I must make payment, asked the agent if I should proceed and she said no as I had not received the whattsapp confirmation and I had to wait for the whattsapp which to date has not been received, I asked to cancel also sent Fly.cool a whattsapp and email to request a cancelation, I have since not received a cancelation. All I want is a cancelation confirmation and no explanation as I cannot continue with a service provider that gives me hassles from the start of the relationship, please just send me the cancelation confirmation and nothing else