ZM
Zibuseni M
1 reviews | Active since Apr 2014
02 Nov 2022, 09:09
Worst service ever (IsP) - Flycool
Worst company I have had to deal with. With a strategy of forcing clients to pay via card payment (when you pay by cash services will be cut on the 28th of each month and reconnected on the 1st). I ended loading my bank card details, because of their very very late response time if any (if you're lucky), email or whatsapp. Now that I have done so, they have double billed me, refund will take days if my communication will be seen.
Why doesn't fly cool have a contact Centre, where I believe all our queries can be handled immediately over the phone.
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Fly.Cool's replyOfficial
01 Dec 2022, 15:55Good Day Zibuseni
Thank you for reaching out to us.
I am so sorry about the payment system issue on our side. When we were made aware of the error, we immediately sent your details to the relevant department for refund processing, please note that the submission was made to Vuma on the 11th of November for processing. We will follow up with them and request that the process be expedited.
We would also like to point out that we have two payment options that give clients access to the internet for a different number of days. Our easy pay option only gives clients a connection for 28 days and our debit order option gives clients internet access for the entire month, these payment options are our product offerings, and we will thus never force clients to any payment option as the discretion is the clients.
We will email feedback with regard to your refund.
Kind Regards,
Fly. Cool
Thank you for reaching out to us.
I am so sorry about the payment system issue on our side. When we were made aware of the error, we immediately sent your details to the relevant department for refund processing, please note that the submission was made to Vuma on the 11th of November for processing. We will follow up with them and request that the process be expedited.
We would also like to point out that we have two payment options that give clients access to the internet for a different number of days. Our easy pay option only gives clients a connection for 28 days and our debit order option gives clients internet access for the entire month, these payment options are our product offerings, and we will thus never force clients to any payment option as the discretion is the clients.
We will email feedback with regard to your refund.
Kind Regards,
Fly. Cool
Best regards,
Fly.Cool's reply01 Dec 2022, 15:55
Official
Good Day Zibuseni
Thank you for reaching out to us.
I am so sorry about the payment system issue on our side. When we were made aware of the error, we immediately sent your details to the relevant department for refund processing, please note that the submission was made to Vuma on the 11th of November for processing. We will follow up with them and request that the process be expedited.
We would also like to point out that we have two payment options that give clients access to the internet for a different number of days. Our easy pay option only gives clients a connection for 28 days and our debit order option gives clients internet access for the entire month, these payment options are our product offerings, and we will thus never force clients to any payment option as the discretion is the clients.
We will email feedback with regard to your refund.
Kind Regards,
Fly. Cool
Thank you for reaching out to us.
I am so sorry about the payment system issue on our side. When we were made aware of the error, we immediately sent your details to the relevant department for refund processing, please note that the submission was made to Vuma on the 11th of November for processing. We will follow up with them and request that the process be expedited.
We would also like to point out that we have two payment options that give clients access to the internet for a different number of days. Our easy pay option only gives clients a connection for 28 days and our debit order option gives clients internet access for the entire month, these payment options are our product offerings, and we will thus never force clients to any payment option as the discretion is the clients.
We will email feedback with regard to your refund.
Kind Regards,
Fly. Cool
Best regards,