RS
Relebogile S
1 reviews | Active since Jun 2012
09 Mar 2023, 15:30
Worst service ever…
My Wi-Fi has not been working since Sunday and I have been struggling to get through to you for help. There is no response on your WhatsApp, email or landline. This is frustrating for real. Why is it so difficult to get through to a service agent or centre.
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Replies (1)
Fly.Cool's replyOfficial
10 Mar 2023, 14:33Good day Relebogile!
Thank you for the feedback!
We sincerely apologize for the bad experience that you have had, that is by far not what we want for any of our clients, we can assure you it is not our intention to make you feel neglected in any way. We value each and every one of our clients and we take all complaints seriously so that a resolution is found.
With regards to your query, we have logged a maintenance ticket with the following reference number ISP-***. You will be assisted by the technical support team from VUMA.
Once again please accept our humble apologies.
Thank you for the feedback!
We sincerely apologize for the bad experience that you have had, that is by far not what we want for any of our clients, we can assure you it is not our intention to make you feel neglected in any way. We value each and every one of our clients and we take all complaints seriously so that a resolution is found.
With regards to your query, we have logged a maintenance ticket with the following reference number ISP-***. You will be assisted by the technical support team from VUMA.
Once again please accept our humble apologies.
Fly.Cool's reply10 Mar 2023, 14:33
Official
Good day Relebogile!
Thank you for the feedback!
We sincerely apologize for the bad experience that you have had, that is by far not what we want for any of our clients, we can assure you it is not our intention to make you feel neglected in any way. We value each and every one of our clients and we take all complaints seriously so that a resolution is found.
With regards to your query, we have logged a maintenance ticket with the following reference number ISP-***. You will be assisted by the technical support team from VUMA.
Once again please accept our humble apologies.
Thank you for the feedback!
We sincerely apologize for the bad experience that you have had, that is by far not what we want for any of our clients, we can assure you it is not our intention to make you feel neglected in any way. We value each and every one of our clients and we take all complaints seriously so that a resolution is found.
With regards to your query, we have logged a maintenance ticket with the following reference number ISP-***. You will be assisted by the technical support team from VUMA.
Once again please accept our humble apologies.