Worst Service Ever

I have been a Fly Cool customer for more than a year. And in this year I have not once received the assistance I needed. Messaged multiple times in the WhatsApp line as well as with their online bot. Today I am once again left in the same boat. Requested a payment link and paid however they must have linked it to my old address, been trying to get in contact with them since 16:00 it’s not 17;30 and I still have not received any assistance whatsoever. I really wish I switched to an other service provider after my first bad experience. Would not recommend to anyone, worst service ever!