aM
asanda M
1 reviews | Active since Nov 2017
12 Mar 2025, 12:57
Worst service
worst service ever , I have been reporting the internet issues since last week and no response ... if you thinking of joining them think twice
Helpful (0)
Replies (6)0
Replies (6)aM
asanda M's updateReviewer Update
12 Mar 2025, 12:59reference number when you guys are ready to assist is ***3D86447AA
aM
asanda M's update12 Mar 2025, 12:59
Reviewer Update
reference number when you guys are ready to assist is ***3D86447AA
Fly.Cool's replyOfficial
13 Mar 2025, 08:11Good day Asanda
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Your ticket number is ***5. Once again please do accept our apology
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Your ticket number is ***5. Once again please do accept our apology
Fly.Cool's reply13 Mar 2025, 08:11
Official
Good day Asanda
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Your ticket number is ***5. Once again please do accept our apology
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Your ticket number is ***5. Once again please do accept our apology
aM
asanda M's updateReviewer Update
13 Mar 2025, 08:47Thank you kindly contact me on *** it's been over 3 weeks with no service and I even complained with Vuma, and no assistance was provided and it's an inconvenience for me because I am working from now I need to buy data whereas I have paid for Wi-Fi
aM
asanda M's update13 Mar 2025, 08:47
Reviewer Update
Thank you kindly contact me on *** it's been over 3 weeks with no service and I even complained with Vuma, and no assistance was provided and it's an inconvenience for me because I am working from now I need to buy data whereas I have paid for Wi-Fi
Fly.Cool's replyOfficial
14 Mar 2025, 07:54Noted Asanda.
Our maintainance team has adviced that they have remotely provisioned your line and connectivity is restored. Please advice if this is inaccurate for further assistance
Thank you.
Our maintainance team has adviced that they have remotely provisioned your line and connectivity is restored. Please advice if this is inaccurate for further assistance
Thank you.
Fly.Cool's reply14 Mar 2025, 07:54
Official
Noted Asanda.
Our maintainance team has adviced that they have remotely provisioned your line and connectivity is restored. Please advice if this is inaccurate for further assistance
Thank you.
Our maintainance team has adviced that they have remotely provisioned your line and connectivity is restored. Please advice if this is inaccurate for further assistance
Thank you.
aM
asanda M's updateReviewer Update
14 Mar 2025, 08:32Good day,
Kindly be advised the connectivity is not restored it still shows NO INTERNET ACCESS
Kindly be advised the connectivity is not restored it still shows NO INTERNET ACCESS
aM
asanda M's update14 Mar 2025, 08:32
Reviewer Update
Good day,
Kindly be advised the connectivity is not restored it still shows NO INTERNET ACCESS
Kindly be advised the connectivity is not restored it still shows NO INTERNET ACCESS
Fly.Cool's replyOfficial
16 Mar 2025, 10:33Noted Asanda.
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9Please Accept our deepest apologies for such an inconvenience.
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply16 Mar 2025, 10:33
Official
Noted Asanda.
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9Please Accept our deepest apologies for such an inconvenience.
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9Please Accept our deepest apologies for such an inconvenience.