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Nasiphi N
1 reviews | Active since Apr 2025
06 Apr 2025, 11:07
Worst of the worst, have been awaiting weeks for the device to be replaced as everday at the same time my connection goes off and I am having to buy data yet I pay my subscription without fail-and they have a netve to say they do not compensate down time
Worst of the worst, have been awaiting weeks for the device to be replaced as everday at the same time my connection goes off and I am having to buy data yet I pay my subscription without fail-and they have a netve to say they do not compensate down time which at this point is the whole month. As I'm typing this review I'm using mobile data after I had advised them as per usual that there is no internet for them to say it's restored. I absolutely hate flycool and it's appauling service!!
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Fly.Cool's replyOfficial
06 Apr 2025, 13:58Good Afternoon Nasiphi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
In terms of Vumatel policy they provide best effort service, meaning if line goes down outside their control they are obligated to repair the line.
Vuma policy states that they do not refund, reimburse or extend days for down time.
We understand your frustrations and dismay, we truly apologize for the inconvenience.
Fly.Cool's reply06 Apr 2025, 13:58
Official
Good Afternoon Nasiphi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
In terms of Vumatel policy they provide best effort service, meaning if line goes down outside their control they are obligated to repair the line.
Vuma policy states that they do not refund, reimburse or extend days for down time.
We understand your frustrations and dismay, we truly apologize for the inconvenience.