PN
Phumlani N
1 reviews | Active since Dec 2019
10 Apr 2024, 19:43
Worst experience
We had no network for 2 full weeks, the problem was reported and I asked them to give me my 2 weeks compensation via email, and I came through to the person named CAMERON, this person was useless when it came to him assisting me and he had no customer service, he never seemed to want to take my matter serious and nothing has been done till today
My ticket number is ***8
I'm very ****ed and its not the company I'd recommend to anyone
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Replies (1)
Fly.Cool's replyOfficial
11 Apr 2024, 20:24Good evening Phumlani,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
We have sent you an email.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
We have sent you an email.
Fly.Cool's reply11 Apr 2024, 20:24
Official
Good evening Phumlani,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
We have sent you an email.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
We have sent you an email.