KM
Kedibone M
1 reviews | Active since Jun 2014
03 Apr 2024, 21:46
Worst cx ever
Yho where to start.. I have been waiting foe a response from flycool for a full 24hours. I sent a WhatsApp.. No reply... I went to the online chat service no reply.. I sent an email no response. All I need is a username and password after my router reset itself. The whole days no response. I'm going on day 2 now... Still no response from anyone via all 3 channels. So disappointed in this so called customer service line. Full day of no work and it seems I'm going for day 2..with no response
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
04 Apr 2024, 09:58Good day Kedibone,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please find your log in credentials below:
Wi-Fi Username:SW-1***Wi-Fi Password:3409db6363
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please find your log in credentials below:
Wi-Fi Username:SW-1***Wi-Fi Password:3409db6363
Best regards,
Fly.Cool's reply04 Apr 2024, 09:58
Official
Good day Kedibone,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please find your log in credentials below:
Wi-Fi Username:SW-1***Wi-Fi Password:3409db6363
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please find your log in credentials below:
Wi-Fi Username:SW-1***Wi-Fi Password:3409db6363
Best regards,
KM
Kedibone M's updateReviewer Update
04 Apr 2024, 10:11Hi there.
Thank you for the response. I am unable to pick up this username. The router has reset to the device name which is a Huawei-nBQ6....
Thank you for the response. I am unable to pick up this username. The router has reset to the device name which is a Huawei-nBQ6....
KM
Kedibone M's update04 Apr 2024, 10:11
Reviewer Update
Hi there.
Thank you for the response. I am unable to pick up this username. The router has reset to the device name which is a Huawei-nBQ6....
Thank you for the response. I am unable to pick up this username. The router has reset to the device name which is a Huawei-nBQ6....
Fly.Cool's replyOfficial
04 Apr 2024, 11:19Good day Kedibone,
Kindly note that we have escalated the matter to Vuma and they will be in contact with you soon. Your ticket number is ***0
Kindly note that we have escalated the matter to Vuma and they will be in contact with you soon. Your ticket number is ***0
Best regards,
Fly.Cool's reply04 Apr 2024, 11:19
Official
Good day Kedibone,
Kindly note that we have escalated the matter to Vuma and they will be in contact with you soon. Your ticket number is ***0
Kindly note that we have escalated the matter to Vuma and they will be in contact with you soon. Your ticket number is ***0
Best regards,
KM
Kedibone M's updateReviewer Update
04 Apr 2024, 11:26Thank you for the response. I am unable to see the full ticket number you have sent me. However, I will wait for feedback from Vuma.
Thank you.!
Thank you.!
KM
Kedibone M's update04 Apr 2024, 11:26
Reviewer Update
Thank you for the response. I am unable to see the full ticket number you have sent me. However, I will wait for feedback from Vuma.
Thank you.!
Thank you.!